Frequently Asked Questions

viaim combines audio recording devices, headphones, and AI note-taking services, with features varying by product. Users can record calls, meetings, or in-person conversations, then use the viaim app to transcribe, translate, summarize, and create to-do lists.

Nano+ is ideal for those who want everyday headphones with noise cancellation and recording on the go. OpenNote is ideal for those who want an Open-Ear design for all-day comfort while staying aware of their surroundings. NoteKit is ideal for those who primarily attend meetings on a Windows or macOS computer.

Yes, NoteKit can connect to a computer and be used on its own without viaim headphones. Once viaim Desktop is open, it can be used for meetings on the computer, nearby conversations, and audio or video playing on the computer.

You can download the viaim mobile app from the App Store or Google Play. NoteKit supports Windows 7 and later and macOS 10.13 and later. Available features may vary depending on the product, device, app version, and region.

viaim can be used to record phone calls, online meetings, in-person meetings, lectures, personal voice memos, and audio or video played on a computer, depending on the product and connection method. Choose the appropriate product and recording mode for each situation.

FlashRecord lets supported viaim headphone models start recording audio directly from the headphones without opening the app first. The recording method, internal memory, and recording duration vary by product.

Headphones that support FlashRecord can start recording from the headphones and sync with the viaim app later. Transcription, translation, and AI summarization generally require the relevant app or service and an internet connection. The exact steps depend on the product and current software version.

viaim AI can convert recordings into text and generate translations, key point summaries, and action item lists, depending on the available features. Capabilities and usage limits depend on the selected product, account, app version, and plan.

Currently, viaim supports 78 languages for transcription and translation. The list of languages, accents, and feature availability may change with app updates. Please check the app for the latest information.

No, products from viaim come with a Basic Plan for basic recording and a set quota of free AI transcription. You can upgrade later if you need more transcription time or advanced features.

Currently, the Basic Plan includes 600 minutes of AI transcription per month. Package benefits may be updated, so please check the latest information in the viaim app.

According to the currently published plans, Basic includes 600 minutes of transcription per month, Pro includes 1,800 minutes per month, and Ultra offers unlimited transcription. For the latest features, models, pricing, and billing terms, please check the viaim app.

You can check usage and upgrade options in the viaim app. Quotas, features, and billing after upgrading are subject to the plan confirmed and displayed in the app.

Orders placed on the viaim Thailand website are shipped within Thailand, and orders currently qualify for free shipping. Delivery to some remote areas may take longer.

Website orders are shipped via Flash Express. Orders confirmed before 12:00 PM are usually shipped the same day, while orders confirmed after 12:00 PM are usually shipped the next day. During campaigns or periods with a high volume of orders, shipments are usually sent within approximately 48 hours. Once the carrier has received the package, delivery takes approximately 1 day in Bangkok and major cities, 1–2 days between regions, and 2–4 days in remote areas. Actual delivery times may vary depending on the location, holidays, weather, and the carrier's operations.

Log in to your viaim Thailand account and go to the Orders menu to view your order information. Shipping carrier statuses may take some time to update. If the status hasn’t changed for a long time, please have your order number ready and contact after-sales service.

If the product has a quality issue, you can contact customer service within 30 days of receiving it to request a refund or replacement. Approval is subject to inspection of the product and the information provided to customer service. Returns for reasons unrelated to quality issues are subject to the official return policy.

viaim products sold through the viaim Thailand website come with a 2-year warranty covering confirmed product quality issues under normal use. User-caused damage, wear and tear, and other exclusions are subject to the official warranty policy.

Please contact viaim Thailand’s after-sales service team first, and provide your order number, product information, and the reason for requesting a return, exchange, or warranty claim. Do not send the product back before receiving instructions. Our staff will provide the return address and procedure. Please include the product, accessories, promotional gifts, original packaging, and proof of purchase as instructed.

Requirements for audio recording vary by country, region, meeting platform, and organizational policy. Before recording, please notify participants and obtain consent in accordance with applicable rules, and comply with local laws and the platform's requirements. viaim does not provide legal advice for specific cases.

The Thailand website lists security measures such as AES-256 and TLS. For details about the collection, use, disclosure, and retention of account, order, and website data, as well as your privacy rights, please read VIAIM Thailand’s Privacy Policy. No measure can guarantee complete security, so you should not send sensitive information through insecure channels.

Please check the manual included with the product, the in-app help, or the online manual first. If the issue persists, contact viaim Thailand after-sales service on LINE: viaim Thailand, or call 098-850-9470, Monday to Friday, 08:30–18:00 Thailand time. Please have the product model, order number, and details of the issue ready.