Learn about shipping methods, shipping costs, service areas, and estimated delivery times.
Please review the information below about delivery areas, shipping fees, order processing, parcel tracking, and order changes.
Shipping within Thailand Currently, viaim Thailand ships only to addresses within its service areas in Thailand and does not support delivery to island areas. The system will show whether your address is eligible for delivery at checkout.
Shipped from a warehouse in Thailand. All orders are prepared and shipped from the viaim warehouse in Thailand.
Shipping fees are calculated based on the destination area. The standard shipping fee is 45 baht per order, but rates may vary depending on the destination area and delivery conditions. Free shipping is not currently available. The final amount will be shown at checkout.
7% VAT7% VAT is calculated from the subtotal of the products and displayed at checkout. Customers are responsible for the applicable taxes.
Order cutoff time: 12:00 p.m. (Thailand time). Orders that are fully paid and placed by 12:00 p.m. will be shipped the same day. Orders placed after 12:00 p.m. will be shipped the following day. We ship on weekends. Shipping schedules may change on public holidays.
Track your order by email or on our website after it has been shipped. We’ll send the tracking number and a link to check its status to the email address used to place the order. You can track your package under Support > Track Order on our website.
Contact customer service before shipping if you need to change the delivery address. Please get in touch with customer service as soon as possible. Once the order has been handed over to the carrier, the address can no longer be changed. Please check that your shipping information is correct before confirming your order.
Order cancellations must be confirmed. To cancel an order, please contact customer service as soon as possible and provide your order number, the email address, or the phone number used to place the order. Submitting a request does not mean the order has been canceled. A cancellation takes effect only once confirmed by customer service. If the order has entered the picking, packing, or warehouse dispatch preparation stage, we will try to stop the shipment, but cannot guarantee that the cancellation will be successful. Once the carrier has received the package or tracking information is active, please follow the return and refund policy published on the website after you receive the item.
Please contact customer service as soon as possible if the tracking information has not been updated within 1 day of shipment, or if you have not received your package 1 day after the estimated delivery date. Please send your order number to support@viaim.co.th. If the status shows that it has been delivered but you have not received your package, please contact us immediately.
Please notify us within 1 business day if the parcel is damaged or any items are missing. Send your order number to support@viaim.co.th within 1 business day of receiving the parcel.
Contact viaim ThailandEmail: support@viaim.co.thPhone: 66 640016980LINE: 098-850-9470 (viaim Thailand)Business hours: Monday–Friday 08:30–18:00 (Thailand time)
Please check the shipping provider information, delivery schedule, and estimated delivery time applicable to your order.
Shipped by Flash Express. viaim Thailand orders are shipped by Flash Express.
Major cities: Approximately 1 day. Packages sent to major cities generally arrive within about 1 day after dispatch.
Interregional shipping: Approximately 1–2 days. Packages shipped across regions generally arrive within about 1–2 days after dispatch.
Remote areas: Approximately 2–4 days. Packages sent to remote areas generally arrive within about 2–4 days after dispatch.
Same-day shipping for orders placed by 12:00 PM. Orders paid for and placed by 12:00 PM Thailand time will be shipped the same day.
Next-day shipping for orders placed after 12:00 PM. Orders placed after 12:00 PM Thailand time will be shipped the next day. Weekend delivery is available. Holiday delivery schedules may vary.
Orders will be shipped within 48 hours during major promotions. We will ship your order within 48 hours after it is placed.
Estimated delivery timeAll delivery times are estimates and may be affected by public holidays, weather, or other special events. If there are any significant changes to your delivery, we will notify you at the email address associated with your order.